Here is a selection of some extracts from the feedback and letters we have recieved from our clients:
 
Mr D - from Wolverhampton
“I would tell my friends and family of your services because of the help and advice you gave me and the short time it has taken to get through it all. My adviser felt like a lifelong friend and not a stranger. Thank you and for helping me at this time. I can assure you that anyone, friend or family require help or information I will give them your number with thanks”.
 
Mr B - from Flintshire
“Very professional and informative, did not pressure in any way. Excellent in every way” 
 
Mr T - from Portsmouth
“The advice I was given made it easier to understand the various options that were open to me”.
 
Mr B - from Peebleshire
“People don’t always understand about pensions and such. You have made it very clear and answered all our questions”

Mr P - from Cheshire
“I was extremely impressed with the service overall, but particularly provided by my adviser who was very knowledgeable, thorough and helpful”

Mr D - from Perthshire
“The service I received was of up most in clarity and offered a number of options, your advice was top class and I had the maximum confidence in you. I was on the brink of bankruptcy but due to your efficient and prompt service I am back on track and feel more secure in myself. Forever grateful”

Mr M - from Wiltshire
"I would also like to thank you for all the help you have given me over the past few months. All the staff have been very professional and helpful, so once again thank you very much."

 

Mr N - from Wakefield
"In receipt of your assessment of my Pension. I have read and understood, and after our telephone conversations, coupled together with your written report. I am taking your impartial advice. Therefore, I will not be proceeding further with the surrender of my Army Pension. As for the funding of the wedding, I shall extend my existing loan. I would like to take the opportunity to say a big thank you, for all the work and advice you have helped me with on this matter."
 
Mr K - from Birmingham
"We both thank you and all the staff for your excellent work and advice you have given me. We will let our friends and family know about your superb services. Once again, thank you."
 
Mr & Mrs B - from Lancashire
"Thank you for all your help and advice over the past year or two! Your thoughtfulness and consideration you have shown throughout this time, complete with my ill health, and the negotiations, for a better lifestyle for both myself and my husband have been more than exemplary. It has now resolved in an awful lot of 'peace of mind' for us both now and in the future. We can't thank you enough. God bless you all and once again a very big thank you."

We constantly monitor our clients experience with us, to ensure we are continuing to deliver the highest levels of customer service. We encourage our clients to provide feedback on the areas where our service could be improved, which historically have included:
  • Reducing the timescales involved
  • Improving our telephone systems
  • Making our financial reports easier to read

We have taken a number of steps to improve our perfomance in these areas, and continue to do so in order to deliver the best experience for our clients.

Important Information
Remember a pension is designed to provide you with benefits when you retire. 
The guidance and/or advice contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK. 
The Financial Conduct Authority (FCA) does not regulate some forms of Tax and Wills advice.